How can we help?

Answers for orders, selling, shipping, offers, and payouts.

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Orders

Track purchases, receipts, and delivery updates.

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Selling

List items, manage stock, and get paid with Stripe.

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Shipping

Real‑time rates, free‑shipping thresholds, and addresses.

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Offers

Make, receive, and accept offers securely.

Frequently Asked Questions

How do payouts work for sellers?

Payouts are handled by Stripe Connect to the bank account configured in Stripe. Timing depends on your Stripe account settings.

How is my payment information secured?

Ravia never stores full card details. Stripe handles payment tokenization and processing over secure connections.

How are shipping costs calculated?

At checkout, we fetch real‑time carrier rates and apply any seller free‑shipping rules or thresholds when eligible.

Need help with an order?

Email us at ravia.marketplace@gmail.com and include your order ID so we can assist quickly.